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Visiting the Practice

Home Visiting the Practice

All visitors to the practice must have appointments.

Our reception team are working extremely hard to communicate with all our patients rebooking clinics right from the beginning of the lockdown period. We thank you all for your continued patience and understanding at this time.

As always, we are dedicated to keeping our staff and patients safe during this pandemic. So that we can abide by social distancing rules and infection control requirements there will be some significant changes to the way that we work. These have been outlined below so you can have some idea of what to expect.

Stay safe and we will hopefully see you very soon!

Newport Orthodontic Centre Post COVID-19 advice to patients

  • Do not enter the practice.

    Upon arrival to the practice please call us from your vehicle or from outside the practice. We are operating a ‘one in one out’ system. A member of staff will collect you and bring you into the practice for your appointment.

  • Only the patient is allowed in the practice.

    We ask that accompanying adults/children please wait outside that practice or in your car until the appointment is over. This will help us reduce the number of people in the practice, potentially reducing the spread of the virus. If your child is very young, anxious or has any additional requirements then we will make an exception to this rule. Please let us know when you speak to our receptionists.

  • Please wear a mask.

    Our nurses and receptionists will be wearing masks too so that we can all help reduce the spread of infection.

  • We will take your temperature on arrival.

    As a precaution we will take the temperature of every patient before they see their Orthodontist. If you have a temperature of above 37.8°C you will be turned away.

  • Sanitise your hands.

    We will provide hand sanitiser before entering the surgery.

  • Our public toilet facilities are closed.

    We ask all patients to make sure they have been to the bathroom before they attend the practice. Please be aware that patients will not be able to brush their teeth before they attend their appointment as they will not be able to do so in practice.

  • Do not touch surfaces or door handles.

    A member of staff will do this for you.

  • Your next appointment will be arranged over the phone.

    To again limit the amount of time you need to be in the practice we will book your next visit over the telephone.

PLEASE DO NOT ATTEND YOUR APPOINTMENT IF YOU HAVE SYMPTOMS CONSISTENT WITH COVID-19 (PERSISTENT COUGH, HIGH TEMPERATURE, LOSS OF TASTE OR SMELL) OR HAVE BEEN IN CONTACT WITH A CONFIRMED CASE IN THE LAST 14 DAYS.

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